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Delivery Information
Delivery
Delivery can be to any address on the UK mainland as long as the address at which your payment card is registered is also present on your order. Delivery is free of charge on orders value £50 and above. A delivery charge of £1.99 is made on orders value under £50. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.
When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.
All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery may take up to seven working days subject to availability
Delivery will normally be between the hours of 7am and 6pm; we are unable to confirm a time.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and the company shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
Delivery can only be made along public or made up private roads where normal vehicular access is available. If the delivery is to a communal building e.g. a block of flats, the carrier drivers will not carry heavy loads on their own. Customer identification will be needed before leaving the goods.
We do not deliver to Post Office (P.O.) boxes or shipping agent addresses
Deliveries will be attempted at your chosen address on one of the following days if the first delivery was unsuccessful. If your delivery was unsuccessful on the second attempt then a card will be left at your address allowing you to contact the delivery service and arrange a collection, you may pay an extra £4.00 for a third attempt on delivery. If you cannot collect your goods within 5 days or have not paid for the re-delivery then it will be returned to Excel. The original payment for all undelivered goods finally returned to Excel will be refunded via the method of payment used, subject to a £9 deduction in respect of the charge for the unsuccessful attempted deliveries.